TechConnect Online & Phone Support

TechConnect Support

With TechConnectSM Support, your site has unlimited, real-time access to Rockwell Automation’s global network of Customer Support Centers and technical resources. Whether you need help installing, configuring and maintaining equipment and software, obtaining software updates, diagnosing and fixing operating problems, or performing basic programming tasks, we deliver the tools and answers you need to get and keep your operation up and running. Benefits include:

  • Simplify technical support management: one agreement per site or enterprise (multiple sites), coverage based on product families (not individual products), easily change coverage during agreement term.
  • Reduce downtime, improve productivity, and reduce time to market by obtaining the technical information you need when you need it.

Click here for more information on TechConnect.

Knowledgebase – your 1st stop for instant Rockwell assistance

Knowledgebase

Start with the Rockwell Automation Knowledgebase for 24/7 technical information and assistance:

  • View technical/application notes
  • Obtain software patches
  • Subscribe for product/service email notifications
  • Ask questions, and much more!
CED – Georgia Technical Resource Center

The Georgia Technical Resource Center (Ga-TRC) was established in 2001 to support CED’s Rockwell Automation (RA) Software and Automation Controls distribution markets in West Central and South Western Georgia.
Our mission is to provide a team of industrial automation specialists that deliver superior service and support to the electrical industrial automation users in our outlined distribution territory. The TRC accomplishes this by applying team-oriented strategies and value-added services while representing Rockwell Automation and RA’s Encompass Partners, manufacturers providing leading technologies and valued solutions. In pursuing this mission, we strive to ensure that we have the highest quality of professional knowledge and skills to meet both our internal and external customers’ needs.
The following examples are just a few of the services our team provides:

  • New product and/or service introduction and demonstration
  • Proof of concept design support
  • Product application support & solution
  • On-site (or telephone) technical assistance
  • Seminars, commercial program and technical training
  • Technology migration support for legacy applications
DEMOS
Every customer faces unique process challenges. That’s why you can rely on CED and Rockwell Automation’s partnership to provide you with unparalleled industry expertise. In addition to the wide selection of training classes we offer, CED’s Technical Resource Group offers a variety of product demonstrations that enable our customers to get hands-on with the latest technologies that are often needed to improve productivity, quality, safety, and to decrease total cost of ownership. The following demos listed below are for demonstration purposes only. For information on how to purchase demo units for internal training purposes, please contact us at 229-434-4700.
1. Bulletin 900 Temperature Controller with 700SSR
The temperature controller and SSR demo allows for the demonstration of a simulated On/Off temperature control process using a Bulletin 900-TC8x single-loop temperature controller and Bulletin 700-SHx solid-state relay for high current switching. The controller’s dual LED display provides current set point, process value, output & alarm indication with process adjustment and configuration from the 4 tactile feedback keys. A potentiometer allows heat output adjustment of the heat source (halogen lamp) with a fan to provide process upsets. 3 alarm lights provide visual indication, in addition to the controller’s LED display.
2. CompactLogix L43 w/ SERCOS
The 1768-L43 demo allows for the demonstration of discrete, analog, motion and communication gateway capabilities for Ethernet.Combine the L43 with a Kinetix SERCOS demo unit and demonstrate the benefits of a truly integrated motion control solution.  Illustrate the ease of use to configure and commission the drives and motors by utilizing one programming environment for discrete, sequential and motion control functions.  Simulate motion applications like, electronic gearing and master-slave control.

Show the advanced EtherNet/IP communication capabilities by using the additional Ethernet ports for simple connectivity to Programming terminals, RSView Applications or Panelview Plus

3. IEC Contactors & Compact Starters
4. ControlLogix 5555 Demo with Ultra 3000 Sercos
The ControlLogix 5555 demo with motion allows for the demonstration of dual processing, shared discrete and analog I/O, as well as communications gateway capabilities for ControlNet and EtherNet. In addition, you may also demonstrate integrated motion control with (2) Allen-Bradley Ultra3000 servo drives with SERCOS communications and Y-series motors.
5. Dual Light Curtain Demo
This is an active demo displaying the features and capabilities of the Allen-Bradley Guardmaster SafeShield light curtains.
6. GuardMaster Static Demo
This static demo provides a general overview of the Allen-Bradley Guardmaster product offering.
7. Integrated Architecture – lite
INTEGRATED ARCHITECTURE WITH COMPACTLOGIX AT ITS HEART, PUTS YOU IN COMPLETE CONTROL. The IA Lite Demo case, based on thee 1769-L32E controller, allows for the demonstration of sequential, process and communication capabilities for EtherNet/IP. Illustrate the ease of use to integrate compatible devices, like PanelView Plus, with direct tag access, POINT I/O, with advanced diagnostics and high granularity, and PowerFlex AC drives, with full access to parameters without writing code at the conrroller, and with all these devices connected using EtherNet/IP, the same network that provides connectivity to your programming terminal as well as plant floor-to-enterprise
8. Integrated Motor Control (IMC) Drive Side Demo
The IMC Drive Side Demo is design to be used in conjunction with the PanelView side demo to illustrate the value of Intelligent Motor Control.
9. Integrated Motor Control (IMC) PanelView Side Demo
The IMC PanelVeiw Side Demo is design to be used in conjunction with the Motor side demo to illustrate uses of Intelligent Motor Control. The components can also be used individually for ControlLogix and PanelView Demos. This demo also contains an Ethernet switch.
10. Kinetix 6000 Servo Drive Demo
The Kinetix 6000 Demo is a two axis SERCOS servo system. It is designed to work with existing ControlLogix SERCOS demos. These combined demos allow you to demonstrate the benefits of Kinetix Integrated Motion showcasing the versatility of the Kinetix 6000.By itself, the Kinetix 6000 demo presents some of the physical advantages of the Kinetix 6000 including the small size, the ease of mounting and wiring, as well as the advantages of the Power Rail, the reduction in accessory equipment and the clean look of the drives.

The demo also includes an external encoder that can be used to illustrate electronic gearing and master-slave control. The encoder can be quickly connected to an MP-Series Low Inertia motor. It also includes a photoswitch for each of the MP-Series motors to be used for registration or homing inputs.

11. Light Industrial Desktop Computer
12. MicroLogix 1500 Demo
The MicroLogix1500 demo allows for the demonstration of the MicroLogix1500 controller with discrete (8 illuminated PB’s, 4 SS’s) and analog I/O (1 pot, 1 meter), as well as high-speed input (encoder) and PTO output (frequency indicator) in an installed system. Alsoincluded: a 1761-NET-DNI DeviceNet interface, as well as a 1761-NET-AIC Advanced Interface Converter for DH485 networking
13. Panel-mount Industrial Computer
14. PanelView Plus 400 & 600
15. PowerFlex 40 Training Demo
The PowerFlex 40 Training Demo allows the user to program the PowerFlex 40 drive and control an included motor. Motor control features are easily demonstrated. On board I/O allows user input as well as output feedback. DeviceNet communications can be shown using the included 22-COMM-D module. This is a “stand-alone” demo and may not be connected to any Drive Application demos.
16. PowerFlex 40P Drives Headquarters (DHQ) Demo
The PowerFlex 40P DHQ Demo provides a cost effective, reduced size, packaged demo kit for demonstrating the PowerFlex 40P drive programming and motor control features. Onboard drive I/O facilitates user input and feedback output. It also features an onboard encoder for demonstration of positioning capabilites. This demo can connect to Drive Application demos.
17. PowerFlex 400 Training Demo
The PowerFlex 400 Training Demo provides a cost effective, reduced size, packaged demo kit for demonstrating the PowerFlex 400 drive programming and motor control features. On board drive I/O facilitates user input and feedback output. This is a “stand-alone” demo and does not connect to any Drive Application demos.
18. PowerFlex 70 Drives Headquarters (DHQ) Demo
The PowerFlex 70 DHQ Demo provides a cost effective, reduced size, packaged demo kit for demonstrating the PowerFlex 70 drive programming and motor control features. On board drive I/O facilitates user input and feedback output. This demo does connect to Drive Application demos.
19. PowerFlex 700 Drives Headquarters (DHQ) Demo
The PowerFlex 700 DHQ Demo provides a cost effective, reduced size, packaged demo kit for demonstrating the PowerFlex 700 drive programming and motor control features. On board drive I/O facilitates user input and feedback output. This demo does connect to Drive Application demos
20. Smart Motor Controller (SMC-Flex / SMC-3) Demo
Learn to program and set up the SMC-Flex and SMC-3 with a working demo. The SMC units control a motor, and the demo allow complete programming of each device.
21. Ultra1500 Servo Drive with MicroLogix
The Ultra1500 Demo is a single-axis servo system configured with a MicroLogix controller and PanelView Plus operator interface. It is designed to demonstrate solutions for simple motion control applications. By itself, the Ultra1500 Demo presents some of the physical advantages of the Ultra1500 and TL-Series motor solutions including small size and ease-of-use. The demo can be configured with an analog input for velocity and torque command mode, digital inputs for preset velocity mode, or with a pulse train output from the MicroLogix to illustrate step and direction capability.
22. Ultra3000 Servo Drive Demo
The Ultra3000 Demo Allows for demonstration of the versatility of the Ultra3000 Drive. The demo can be configured to show the following operation modes: Analog Velocity or Position servo drive, Indexing , Preset Velocity or Position drive or a Master Encoder Follower. The demo includes an external encoder which can be used as a master. In addition all input and outputs to the drive are available on the front panel along with a 24 volt supply port. The demo uses Ultraware as a programming tool to configure the Ultra3000.
23. 800Z Zero-Force Pushbutton Demo
800Z Series-B touch buttons are designed to offer improved use with gloves, faster response times, increased protection from operation by foreign substances, and improved EMC noise immunity.

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